Villa Guide for Guests

The villa guide is a digital property manual that guests open in the guest portal. It replaces printed binders with a guide you can update at any time, in each of your content languages.

What the Villa Guide Contains

Section	Content
House policies	Smoking, children, events and parties, quiet hours, damage deposit, cancellation policy, and pets
Check-in Instructions	How to get in on arrival, who to contact, key handoff
Check-out Instructions	Departure steps, key return
Additional House Rules	Any rules beyond the standard policies
Local Recommendations	Restaurants, beaches, shops, and other tips for the area
WiFi Networks	One or more networks, each with a label, network name, and password
Door/Gate Code	Door, gate, or lockbox access
Trash Pickup Day	When the trash is collected
Parking Instructions	Where to park, how many spaces, any restrictions
Appliance Instructions	How to use the coffee maker, washer, pool heater, and so on
Emergency Contacts	Names, roles, and phone numbers

Setting Up a Villa Guide

1. Go to Properties and open the property.
2. Open the Policies & Guide tab.
3. Fill in the cards described below.
4. Select Save Guide & Policies.

Policy Overrides

Each policy (smoking, children, events, quiet hours, damage deposit, cancellation policy, pets) follows your company default while its Default switch is on. To give this property its own value, switch Default off and choose the value. The company defaults are set in Settings.

Guide & Instructions

This card holds Check-in Instructions, Check-out Instructions, Additional House Rules, and Local Recommendations. Each field has a Source menu:

Source	What guests see
Use company default	Your company-wide text, shown as a preview
Add to company default	The company text followed by the Property additions you write here
Use custom	Only the text you write for this property

Write clear, friendly rules. Example:

- Quiet hours: 10 PM to 7 AM
- No smoking indoors (outdoor designated area available)
- Maximum occupancy: 8 guests
- No parties or events without prior approval
- Please treat the property with care

Access & House Details

This card holds the WiFi Networks, Door/Gate Code, Trash Pickup Day, and Parking Instructions.

Multiple WiFi networks

A property can have more than one network: a main villa router and a guest-house router, a 2.4 GHz and a 5 GHz network, and so on. Select Add Network to add a row, and give each one a clear Label (for example "Main House" or "Pool House") as well as its WiFi Network Name and WiFi Password. The networks appear in the same order in the guest portal, so put the most useful one first.

If a property has only one network, you can leave the label blank.

Appliance Instructions

Explain anything guests need help with, such as the air conditioning remote, the water heater, or the gas stove.

Emergency Contacts

Like the guide text, emergency contacts have a Source menu: use your company's default contacts, add to them, or use only this property's list. To add a contact, select Add Contact and fill in Name, Role, and Phone.

Name	Role	Phone
David	Property Manager	+506 8888-1234
Emergency Services	Police/Fire/Ambulance	911
Nearest Hospital	Hospital San Rafael	+506 2666-0000

Multilingual Support

The guide text fields are multilingual:

1. Write the content in your primary language.
2. Use the Editing language switch at the top of the Guide & Instructions card (for example EN, ES, FR, PT) to write each translation. The languages offered are your company's content languages.
3. The guest portal shows the guide in the guest's browser language when you have written that translation.

How Guests Access the Guide

Guests open the villa guide from the guest portal:

1. The guest signs in to the portal with the link from their booking email.
2. They tap Guide in the navigation, or Villa Guide on their dashboard.

The guide groups the access details under Quick Access Information, followed by check-in and check-out instructions, Property Policies, Additional Rules, Appliances & Equipment, Emergency Contacts (each with a Call button), and Local Recommendations. Sections you leave empty are hidden, except the Quick Access Information heading, which always shows. Until a property has a guide, guests see No Guide Available.

Sensitive Information

Wi-Fi passwords, door codes, and emergency contacts are sensitive:

• They are shown only to people signed in to the booking's guest portal: the primary guest and any co-host. Companions with an itinerary link don't see the guide.
• Access requires a valid booking link.

Best Practices

• Keep it concise. Guests scan, they don't read novels.
• Use company defaults. Write shared text once in your company settings and add property-specific details on top.
• Update before each season. Wi-Fi passwords and access codes may change.
• Test the guest view. Open the guest portal link to see what the guest sees.
• Translate key sections. At minimum, translate house rules and check-in instructions.

Common Questions

Can I copy a villa guide from one property to another? Not directly. Put text that applies to every property in your company defaults, and set each property's fields to Use company default or Add to company default.

Who can edit the villa guide? Anyone who can edit the property.

Is the villa guide visible on OTA channels? No. The villa guide is shown only in the Argonautas guest portal.

Related

• Guest Portal Guide -- Overview of the guest portal.
• Arrival and Directions -- How guests find the property.
• Guest Management -- Managing guest records.