Service Providers

Service providers are the outside vendors who deliver your guests' trip services: tour companies, airport transfers, private chefs, wellness and more. Each one is a provider record in your company's directory. You pick a provider when you send a service request or confirm a service.

Where to Find Providers

There is one Providers list, opened from wherever you work:

Portal	Where
Admin	Providers in the sidebar, under Distribution
Concierge portal	Providers in the sidebar
Staff portal	Providers in the menu (concierge staff)

The list shows each provider's name, contact, phone, email, preferred channel and commission. Search it with the box in the header. Inactive providers carry an Inactive badge.

From a row you can:

• Click the phone number to call, or the email address to write.
• Click the copy icon to copy the email address.
• Click the book icon (View Catalog) to see that provider's catalog entries. This is not shown in the staff portal.
• Click the trash icon to delete the provider (property managers and admins only).

On a phone, each provider appears as a card with the same contact links.

Who Can Do What

Action	Who
View the list	Anyone who can open the Providers page
Add and edit providers	Concierges, property managers and admins
Delete providers	Property managers and admins

Adding a Provider

1. Open Providers.
2. Click Add Provider.
3. Fill in the form (see Provider Fields). Only Provider Name is required.
4. Click Create Provider.

The provider is available at once for every property in your company.

Editing a Provider

1. Open Providers and click the provider's row.
2. Change what you need.
3. Click Save Changes.

Changes apply to new requests and confirmations. Services already confirmed keep the price and commission they were confirmed with.

Provider Fields

Field	What it does
Provider Name	Business or person's name. Shown on service items and commission reports.
Contact Name	The person you deal with day to day.
Contact Phone	Phone number, with country code.
Contact Email	Where service requests are emailed when you click Send to provider.
Preferred Channel	WhatsApp, Email or Phone. Shown as a badge on the list so the team knows how to reach them first.
WhatsApp Number	WhatsApp number, if different from the phone.
Language for request emails	English or Spanish. The language of the request emails this provider receives.
Commission type	Percentage of total, Flat per paying guest or Flat per booking.
Commission % (or amount)	The rate or amount for the chosen type. Free price tiers, such as infants, don't count as paying guests.
How we get paid	The default payment arrangement for this provider's services (see below).
Settlement Pattern	Manual or Provider Pays Concierge.
Service Types Offered	Activity / Tour, Transfer, Car Rental, Private Chef, Wellness, Other.
Active	Switch off to stop using the provider while keeping its history.
Notes	Internal notes: service areas, seasonal prices, minimum group sizes, special instructions.

How we get paid options:

• Guest pays the provider; provider pays us our commission
• Guest pays us in full; we pay the provider
• Guest pays us our commission; pays the provider the rest
• Included in the stay (no separate charge)

See Trip Services for how each arrangement is billed.

Commission Rules

The provider's commission is the default for every service from that provider. A catalog entry can set its own Commission for this tour, which wins over the provider's rule. For example, keep 15% with a provider but charge 20% on one premium tour. See Commission Tracking for how commissions are recorded and settled.

Deactivating a Provider

1. Open the provider.
2. Switch off Active.
3. Click Save Changes.

The provider stays on the list with an Inactive badge. Its past services and commissions are kept.

Deleting a Provider

1. On the Providers list, click the trash icon on the provider's row.
2. Click Delete to confirm.

Deleting cannot be undone. Only property managers and admins see the trash icon. If you have worked with the provider before, deactivate it instead so its history stays readable.

How Providers Get Requests

Providers do not log in to Argonautas. When you click Send to provider on a service, the provider gets an email in their request language with a link. From that link they can:

• Confirm the request (giving a pickup date and time for a transfer), and add it to their calendar.
• Answer Not possible, with a reason and an optional alternative.

The concierge sees the answer on the service card. The provider can forward the email to the driver or guide. See Sending a Request to the Provider.

Common Questions

Can a provider work across several properties? Yes. Providers belong to your company, not to one property. Any provider can be used for any property.

What if a provider's commission differs by tour? Set the provider's most common rate, then set Commission for this tour on the catalog entries that differ.

How do I see all services for one provider? Filter the Commissions page by Provider, or click View Catalog on the provider's row to see its catalog entries.

Why don't I see the trash icon? Only property managers and admins can delete providers. Concierges can switch off Active instead.

Related

• Concierge Overview: the concierge module and how providers fit in.
• Trip Services: the service items providers deliver.
• Commission Tracking: recording and settling provider commissions.