Dashboard Overview
The dashboard is the first screen you see after signing in as an admin or property manager. It gives you a live snapshot of the day: who is leaving and arriving, what needs your attention, and how your portfolio is doing.
Overview
The dashboard answers one question: "What do I need to know right now?" It pulls live data from bookings, reviews, messages, and tasks into a single view. The page header shows today's date and greets you by name.
How It Works
1. Quick Actions
Four buttons sit next to the page title:
| Button | Opens |
|---|---|
| New Booking | The new booking form. |
| Send Message | The Inbox. |
| Create Task | The new task form. |
| Add Property | The Properties list, with the Create Property window open. |
2. Stat Tiles
A row of seven compact tiles sits under the header. Every tile is a link:
| Tile | What it shows | Opens |
|---|---|---|
| Check-ins Today | Bookings arriving today (confirmed or pending). | Bookings, filtered to today's arrivals |
| Check-outs Today | Bookings departing today. | Bookings, filtered to today's departures |
| New Reviews | Guest reviews still awaiting action: no reply sent and, for Airbnb, no host review submitted. It matches the count on the Reviews Action needed tab. | Reviews, on the Action needed tab |
| 30-Day Occupancy | Percentage of property-nights booked across the next 30 days. | Calendar, in the matrix view |
| 7-Day Occupancy | Percentage of property-nights booked over the 7 days either side of today. | Calendar, in the matrix view |
| Active Reservations | Current count of confirmed and in-progress reservations. | Bookings |
| Properties | Total number of properties in your portfolio. | Properties |
Both occupancy figures are calculated on the server and count your active, directly booked properties only. Partner-managed properties are left out.
3. Today's Departures and Arrivals
Departures come first because guests check out before new guests check in.
Today's Departures lists guests checking out today, with the guest name, property, and check-out time. Click a row to open the booking, or click View All for the bookings list filtered to today's departures.
Arrivals lists guests checking in. The Today / This Week / This Month switch under the heading sets the window:
| Choice | Shows |
|---|---|
| Today | Arrivals today (the default when the page opens). |
| This Week | Arrivals from today through the next 7 days. |
| This Month | Arrivals from today through the next 30 days. |
The week and month windows are rolling. They always start today, not at the start of the calendar week or month. Each arrival shows the guest name, property, check-in time, and length of stay (for example, "5 nights"). On This Week and This Month the arrival date is shown too, so you can tell the days apart.
Arrivals include pending bookings as well as confirmed ones. When the window is empty you'll see "No arrivals scheduled for today" or "No arrivals in this period". Click View All for the bookings list filtered to arrivals.
4. Needs Attention
This card lists items that need a response. Each line is a link, and a line appears only when its count is above zero:
| Alert | Opens |
|---|---|
| Unread messages | The Inbox |
| Booking requests | Bookings, on the pending tab |
| Pending maintenance jobs | Staff tasks |
| Overdue tasks | Staff tasks |
When nothing needs attention, the card shows a green check mark and "All caught up! No items need attention."
5. Recent Activity
A feed of recent events across the system. Each entry has a colored dot for its type (booking, message, or maintenance), a short description, and a relative time such as "2 hours ago". Booking entries are links to the booking.
On a Phone
On a phone the page is reordered so the day's work comes first: Today's Departures, then Arrivals, then Needs Attention, then the stat tiles, Recent Activity, and finally the quick-action buttons. The Check-ins Today and Check-outs Today tiles are hidden there because the Departures and Arrivals headings already show those counts.
Key Concepts
Personalized greeting. The dashboard greets you by your first name. If no first name is set, it uses the part of your email address before the @.
Live data. Dashboard data loads when the page opens. To refresh the numbers, reload the page. Switching the Arrivals window to This Week or This Month loads that list on demand.
Common Questions
How often does the dashboard update? Data loads when you open or reload the page. There is no automatic refresh.
Can I customize which metrics appear? No. The layout is fixed, and everyone who can open the dashboard sees the same tiles and cards. The only choice you make is the Arrivals window, which resets to Today each time the page opens.
Why are there two occupancy figures? They cover different windows. 30-Day Occupancy looks forward across the next 30 days, so you can spot a soft month ahead. 7-Day Occupancy is a near-term read covering the 7 days before and after today.
The New Reviews tile shows a count I can't fully act on. Why? The tile mirrors the Reviews Action needed tab exactly, so the two never disagree. That set includes Airbnb reviews still inside the double-blind window, which you can't reply to until it closes.
Can I see who's arriving later this week? Yes. On the Arrivals card, switch from Today to This Week or This Month. Each guest then shows an arrival date.
Can owners or staff see this dashboard? No. Owners, staff, concierges, and guests each have their own portal with a home screen made for their role.