Your Tasks

Tasks are the core of your day in the staff portal. Every cleaning, maintenance job, inspection, or pre-arrival prep is a task: assigned to you, tied to a villa, and scheduled for a date and time.

Overview

When your manager creates a task for you, it appears in your task list with what you need: which villa, what kind of work, and when. You start it, work through the checklist, add notes and photos, and mark it complete.

Viewing Your Tasks

Open Tasks from the bottom bar on a phone, or My Tasks at the top on a desktop. Today's tasks also appear on Home.

The list opens on the Open tab, grouped into Overdue, Today, and Upcoming, earliest first. Each row shows:

• When: the start time for today's tasks, or the day and time for other days
• Villa and task title
• Status badge, plus a red Overdue badge when the task is late

Understanding Task Priorities

Every task has a priority. Normal is the default, so the task page only shows a priority badge for the others.

Priority	What it means
Urgent	Needs immediate attention. A guest is arriving soon or something is broken.
High	Important and time-sensitive. Do it today.
Normal	Standard task. Complete it by the scheduled date.
Low	Do it when you have time.

When several tasks fall on the same day, start with urgent and high-priority ones. If in doubt, follow the start times: a turnover clean at 2:00 PM comes before a pool service at 5:00 PM.

Task Details

Tap a task to open it. The top card holds everything you need to get going:

• Title and status
• Villa, with a link to its door code and WiFi (Villa name · door code & WiFi)
• Date and time, and the priority badge if it isn't Normal
• Task number

Below it you'll find, when they apply:

• A warning if the task is overdue
• The Checklist
• Completion Notes and Task Photos (once you've started)
• The Description from your manager
• Task History, folded: when the task was started, completed, and verified

The main button sits at the bottom of the screen, above the phone navigation bar.

Working Through a Task

1. Open the task and tap Start Task. The status changes to In Progress.
2. Work through the Checklist, tapping each item as you finish it. The counter at the top shows your progress, for example 4 / 7. You can check items in any order.
3. Add Completion Notes as you go (see below).
4. Add Task Photos if they help (see below).
5. Tap Mark as Complete.

The checklist can only be ticked while the task is in progress.

Completion Notes

The Completion Notes box appears once you start the task. Use it to:

• Report issues you found ("Hot water heater making a clicking noise")
• Explain anything unusual ("Pool chemical levels were off, added extra chlorine")
• Flag follow-up work ("Screen door needs replacement, hinge is bent")

Your notes are saved when you tap Mark as Complete.

Photos

While the task is in progress, use Task Photos to attach up to 10 photos. Tap Click to upload, or drag files in on a desktop. PNG and JPG files up to 5 MB each work. For each photo you can add a caption and pick a type: Before, During, After, Issue, or Verification.

Photos upload as soon as you add them. They are useful for:

• Before and after shots of a room or area
• Maintenance issues, such as a leak, crack, or broken item
• Finished work, to show the job is done to standard

Marking Tasks Complete

When the work is done, tap Mark as Complete. The status changes to Completed and the button shows Task Completed. Your manager reviews your work and may mark the task Verified.

After completion, notes are locked and new photos can't be added. If you forgot something, tell your manager.

Status Flow

Status	Meaning
Pending	Created and waiting to be picked up
Assigned	Assigned to you with a scheduled date
In Progress	You have started working on it
Completed	You marked it done
Verified	Your manager reviewed and approved it

You move a task from Pending or Assigned to In Progress, and then to Completed. Your manager handles the rest.

Finding a Task

• Tabs: Open (not yet finished), In Progress, and Completed. Each tab shows a count when it has tasks.
• Search: type a title, description word, villa name, or task number.
• Filter: tap Filter to choose a property, a task type, and a From Date and To Date. A number on the button shows how many filters are on. Tap Clear Filters to reset.
• Completed lists the newest first. Tap Load more to see older tasks.

Common Questions

What happens if I can't finish a task on time? Let your manager know. They can move the date or reassign the task. If you've started it, explain in the Completion Notes.

Can I add photos after marking a task complete? No. Photos and notes can only be added while the task is in progress. Ask your manager if something needs adding.

Do I need to check every checklist item? Check every item you did. The portal lets you complete a task with unchecked items, so if an item doesn't apply, say why in the Completion Notes.

Can I see tasks assigned to other staff members? No. You only see tasks assigned to you.

What does "Verified" mean? Your manager reviewed your completed task and confirmed the work meets the standard.

Related

• Staff Portal Guide: overview of the whole staff portal
• Your Schedule: shifts and time off