Task Priority Guide
Every task has one of four priorities. Priority tells your team what to do first. It doesn't change who sees a task or how they are notified.
Priority Levels
| Priority | When to use it | Example |
|---|---|---|
| Urgent | Safety issues or problems hurting a guest right now. | Water leak in the master bath with guests in the villa. |
| High | Same-day or guest-facing work. | A/C not cooling in an occupied villa; today's turnover. |
| Normal | Standard work with a scheduled date. The default for new tasks. | Deep clean before the weekend. |
| Low | Work that can wait for a quiet day. | Touch up paint on the garden wall. |
The default templates set High for turnover cleans and pre-arrival prep, and Normal for deep cleans.
Setting Priority
- Create a task with New Task, or open one and click Edit.
- Choose the Priority.
- Click Create Task or Update Task.
You can change priority while a task is pending or assigned. Only administrators and property managers can set it.
Where Priority Shows
- Tasks board: High and Urgent tasks get a priority badge next to the status. Use the All Priorities filter to list one level.
- Task page: a badge next to the date and time.
- Staff portal: a badge on the task, except for Normal.
The board sorts by scheduled date and time, not by priority. Filter by priority when you want the urgent work first.
Common Questions
Can staff change a task's priority? No. Ask them to note it in Completion Notes or tell you directly.
Does priority change notifications? No. Every assignee gets the same assignment message and morning reminder, whatever the priority.
Does an overdue task get escalated? No. It gets an Overdue badge and appears on the Overdue tab. Raise its priority yourself if needed.
Related
- Task Assignment: Assigning tasks to staff.
- Task Tracking: Following progress.
- Task Management: The Tasks board and task page.