Task Priority Guide
Task priorities help your team focus on what matters most. Argonautas uses four priority levels, each with distinct visual indicators and notification behavior.
Priority Levels
| Priority | Color | When to Use |
|---|---|---|
| Urgent | Red | Safety issues, guest-impacting problems that need immediate attention |
| High | Orange | Same-day items, pre-arrival prep, time-sensitive repairs |
| Medium | Yellow | Standard tasks with a clear deadline -- turnovers, scheduled maintenance |
| Low | Gray | Non-time-sensitive work -- cosmetic improvements, inventory, future planning |
How Priority Affects the System
Task Ordering
Tasks are sorted by priority within the task list. Urgent tasks appear at the top, followed by High, Medium, and Low. Within the same priority, tasks are sorted by due date.
Notifications
| Priority | Notification Behavior |
|---|---|
| Urgent | Immediate push notification + prominent badge. Repeated reminder if not acknowledged within 30 minutes. |
| High | Immediate push notification + badge. |
| Medium | Standard notification. Appears in the notification center. |
| Low | No push notification. Appears in the task list only. |
Visual Indicators
Each priority has a colored dot or badge that appears:
- In the task list next to the task title.
- On the task detail view header.
- In calendar views for scheduled tasks.
- On dashboard widgets showing task summaries.
Setting Priority
When creating or editing a task:
- Open the task form.
- Select the Priority from the dropdown: Urgent, High, Medium, or Low.
- Save.
Priority can be changed at any time. Changing from Low to Urgent immediately triggers the urgent notification behavior.
Guidelines for Choosing Priority
Use Urgent When
- A guest reports a safety issue (broken lock, gas leak, electrical problem).
- A guest is arriving today and the property is not ready.
- A major system failure affects guest experience (no hot water, no AC, pool pump failure).
Use High When
- A guest checkout/check-in turnover is due today.
- A repair is needed before the next guest arrives (within 1--2 days).
- A guest has reported a non-safety issue that affects comfort.
Use Medium When
- A standard turnover cleaning is scheduled for the regular changeover day.
- A maintenance task has a deadline within the next week.
- Routine inspections and scheduled service visits.
Use Low When
- A cosmetic improvement can wait until a low-occupancy period.
- Inventory restocking that is not immediately needed.
- Long-term improvement projects.
Escalation
If a task is not completed by its due date, it can be escalated:
- Medium → High: A standard task that is now overdue.
- High → Urgent: An overdue task that is now impacting a guest or upcoming booking.
Managers can manually escalate by changing the priority, or set up automatic escalation rules based on overdue duration.
Common Questions
Can staff change the priority of their assigned tasks? No. Only managers can change task priorities. Staff can add comments to request a priority change.
Does priority affect who sees the task? No. Priority affects ordering and notifications, not visibility. Tasks are visible based on assignment, not priority.
Related
- Task Assignment -- Assigning tasks to staff.
- Task Tracking -- Monitoring task progress.
- Task Management -- Full task management guide.