Completing Tasks

Staff complete tasks in the staff portal. Managers then review the work on the Tasks board and verify it.

How Staff Complete a Task

In the Staff Portal, the assigned staff member:

1. Opens the task and taps Start Task. The status changes to In Progress.
2. Ticks off Checklist items as they go.
3. Adds Completion Notes and up to 10 Task Photos (Before, During, After, Issue, or Verification).
4. Taps Mark as Complete. The status changes to Completed.

Notes and photos can only be added while the task is in progress. A task can be completed with checklist items left unticked.

Reviewing Completed Work

1. Open Tasks and click the Done tab.
2. Open a task with the Completed badge.
3. Review what the staff member left:
   • Checklist progress, such as "7 / 7 completed".
   • Completion Notes.
   • Verification Photos.
   • The Timeline, showing when the task was started and completed.

Verifying a Task

When the work meets your standard:

1. On the completed task, click Verify Task.
2. Confirm.

The status changes to Verified, and the timeline records when and by whom. Only administrators and property managers can verify.

Common Questions

Can I reopen a completed task? No. A completed task can only be verified. If the work needs redoing, create a new task for it.

Can a manager complete a task for a staff member? Not from the admin task page. Completion happens in the staff portal.

Are task photos visible to guests? No. They are visible only to your team.

Related

• Task Management: The Tasks board and task page.
• Checklists: Checklists and templates.
• Staff Reports: Completion and labor metrics.