Arrival Info & Directions

Your guest portal puts the arrival essentials in one place: check-in and check-out times, your travel details, directions to your villa, your door code, and the villa guide with everything from the Wi-Fi password to emergency contacts.

Overview

Once your booking is confirmed, the Directions and Villa Guide pages of your portal show your villa's details. You can review them weeks before your trip or pull them up on your phone as you drive from the airport. No app download is required. Everything works in your mobile browser.

Finding Your Check-In and Check-Out Times

Your check-in and check-out times appear in two places:

• Dashboard. In the stay summary at the top of your portal's home screen.
• Booking Details. Under Check-in ("After 3:00 PM") and Check-out ("Before 11:00 AM"), next to your stay length and guest count.

Typical times for Costa Rica villas:

Event	Typical Time
Check-in	3:00 PM
Check-out	11:00 AM

Your times may differ, so always check the times shown in your portal. To arrange an early arrival or a late departure, message your host through Messages.

Sharing Your Travel Details

Tell your host how and when you are arriving, so the villa is ready and any transfer is arranged. To share your travel details:

1. On your dashboard, under To do, select Add Arrival Details. The Travel details page opens.
2. Choose your Estimated arrival time at the villa.
3. Under How are you arriving?, choose Flight, Private Vehicle, Rental Car, Bus / Shuttle, Taxi / Rideshare, or Other.
4. If you are flying, fill in Arrival flight: pick the Airport (San José SJO, Liberia LIR, or Quepos XQP), enter the Flight number and Flight date, and select Find flight. Confirm your flight with That's my flight. If the flight can't be found, select Enter it myself and type the details.
5. Enter the Number of Guests Arriving, and tick the transportation box if you need a ride from the airport (or to the property).
6. Fill in Departure flight the same way, if you know it.
7. Add any Special Requests, then select Save travel details.

Once saved, the Arrival Information Needed card leaves your dashboard's To do list.

Your Door Code

If your villa has a smart lock, your door code appears on your Booking Details page. To open it, tap Booking in the portal navigation, or View Details on the home screen. Look for the Door Code card near the top. Your host sets up the smart lock, so not every villa has this card. The card appears a few days before check-in. If your villa has no card by the day before arrival, your access instructions are in the Villa Guide.

Your code is created just for your stay. It works from check-in time on your arrival day until check-out time on your departure day. If the villa has more than one smart lock, such as a front door and a gate, the card lists each lock by name with its own code.

What the card shows depends on the time:

When	What you see
More than a few days before check-in	No Door Code card yet.
In the days just before check-in	"Your door code will appear here at check-in on [day, date and time]."
From check-in until check-out	Your code, in large numbers under the lock's name.
The code is still being prepared	"Your door code is being set up. Check back shortly."
After check-out time	"This stay has ended."
After your booking is cancelled or checked out	The Door Code card no longer appears.

A few things to know:

• The code won't show early, even if you open the portal the day before. Come back at check-in time. The card shows the exact moment it will appear.
• Refresh the page if you're waiting for your code. The card updates each time you open or reload Booking Details.
• If your dates change, you get a new code for the new dates. Your old code keeps working until the new one is ready, and then the card shows the new one. Always use the code currently on your card.
• Your code is for your group only. Anyone with the code can open the door during your stay, so share it only with people staying with you. A co-host in your travel party sees the same card. Regular companions don't.

If you're at the door and the card still says the code is being set up, or the code doesn't work, message your host right away through Messages.

Directions to Your Villa

The Location card at the top of the Villa Guide gives you what you need to navigate to the property:

• Address: street address or location description (some rural Costa Rica properties use landmarks rather than formal addresses).
• Map: the villa's pin on a map.
• Open in Google Maps / Open in Apple Maps: turn-by-turn navigation to the villa's coordinates.
• Copy address: paste it into a message or a taxi app.

For written directions or landmarks, check the Check-in card in the same guide or message your host.

Arriving from the Airport

Most guests arrive at one of two international airports:

Airport	Code	Common Destinations
Juan Santamaría (San José)	SJO	Central Valley, Central Pacific, Southern Pacific
Daniel Oduber (Liberia)	LIR	Guanacaste, Nicoya Peninsula, North Pacific

If your host offers airport transfers, you can book a pickup from the activity catalog. See Trip Services.

Saving Directions for Offline Use

Cell service can be spotty on rural Costa Rica roads. To prepare:

1. Open the Villa Guide in your portal before you leave for the airport.
2. Take a screenshot of the Location card, or tap Copy address.
3. Open the map link and download the area in Google Maps for offline navigation (Google Maps > tap your profile > Offline maps > Select your own map).

Having the address and map saved locally means you will not lose them if you hit a dead zone between the airport and your villa.

The Villa Guide

The Villa Guide is your digital handbook for the property. To open it, tap Guide in the navigation or Villa Guide on your dashboard. Your host writes it for your villa, so the contents vary. A guide can include:

Section	What it covers
Quick Access Information	WiFi Network (network name and password, for one or more networks), Door / Gate Access, Parking, and Trash & Recycling
Check-in Instructions	How to get in on arrival
Check-out Instructions	What to do before you leave
Property Policies	Pets, smoking, children, quiet hours, events and parties, the security deposit, and the cancellation policy
Additional Rules	Any other house rules from your host
Appliances & Equipment	How to use the air conditioning, water heater, kitchen appliances, pool, and so on
Emergency Contacts	Names and phone numbers, each with a Call button
Local Recommendations	Your host's tips for the area

At the bottom, Get Directions opens the Directions page and Contact Host opens your messages. If your host hasn't set up a guide yet, the page shows No Guide Available.

In Costa Rica, 911 works for police, fire, and ambulance. Save your host's emergency numbers in your phone before you arrive.

Contacting Your Property Manager

If anything is unclear about your arrival or the villa guide, message your host:

1. Tap Messages in the navigation.
2. Type your question and send it.

All your messages stay in one thread, so nothing gets lost.

Key Concepts

• Magic link. The secure link in your booking email that opens your portal. No account creation needed.
• Travel details. Your arrival time, travel mode, flights, and transportation needs, shared from Add Arrival Details.
• Villa Guide. A digital handbook written by your host for your property. It covers access, house rules, Wi-Fi, appliances, and emergency contacts.
• Door Code card. The card on your Booking Details page that shows your smart-lock code from check-in to check-out, if your villa has a smart lock.
• Offline directions. Screenshots or downloaded maps you prepare before arriving, in case of limited cell service.

Common Questions

Can I check in earlier than the listed time? Early check-in depends on availability. The previous guests need time to check out and the cleaning team needs time to prepare the villa. Message your host through the portal to ask. Some properties charge a fee for early check-in.

When will I get my door code? At check-in time on your arrival day, on the Door Code card of your Booking Details page. In the days just before check-in, the card tells you the exact day and time it will appear. The code itself is never shown before check-in, for the security of the villa.

My door code doesn't work or hasn't appeared. Reload the Booking Details page first. If the card says the code is being set up, wait a few minutes and check again. If you're already at the door, message your host through Messages straight away.

There's a door code in the Villa Guide as well as on my Booking Details page. Which one do I use? They're for different things. The Door Code card on Booking Details shows the smart-lock code created for your stay. The Villa Guide's Door / Gate Access section is written by your host and may cover other entrances, such as a gate or lockbox. Follow your host's instructions. If they seem to conflict, message your host.

What if I cannot find the property? Call your host using a number in the Emergency Contacts section of the Villa Guide. If you booked an airport transfer, your driver handles the navigation.

Is the Villa Guide available before my check-in date? Yes. You can open it as soon as you can sign in to your portal, so you can review it weeks in advance.

Can I share the portal with other guests in my group? Add them to Your Travel Party on your dashboard. A companion with an email address can get an itinerary link. If you promote a companion to co-host, they get full portal access, including directions and the villa guide. See Travel Party and Co-Hosts.

What language is the Villa Guide in? The portal follows your browser's language (English, Spanish, French, or Portuguese). The guide's text is shown in that language when your host has written it in that language.

Related

• Guest Portal Guide -- Full overview of your guest portal and how to access it.
• Trip Services -- Browse and request activities, transfers, and more.
• Guest Messaging -- How to communicate with your host and concierge.
• Guest Portal Guide: Travel Party and Co-Hosts -- Who in your group can see the door code.