Commission Tracking
When your concierge team books activities and services for guests, the service providers owe you a commission. Argonautas records every commission when the service is confirmed and tracks it until it's settled.
Who manages commissions: property managers and admins. They open Concierge Commissions in the Finance section of the main sidebar, and only they see the Settle button. In the concierge sidebar, Commissions shows a Coming soon badge and can't be clicked yet.
Not the same as booking commission. This page covers the commission service providers owe you on guest trip services. The commission your own team earns for handling bookings is a separate system. See Agent Commissions.
How Commissions Are Calculated
A commission is recorded when a service is confirmed, either by your team with Confirm or by the provider through the link in their request email.
Which Rule Applies
- The catalog entry's rule: if the service came from a catalog entry with its own commission (on the entry's Price & commission tab), that rule is used.
- The provider's rule: otherwise, the provider's default commission is used.
This lets you keep a standard 15% with a provider but charge 20% for one premium tour.
Rule Types
| Type | How the commission is worked out |
|---|---|
| Percentage of total | The service's total price × the percentage |
| Flat per paying guest | The amount × the number of paying guests. Free price tiers, such as infants, don't count. |
| Flat per booking | The amount, once per service |
When the guest pays your commission up front as a deposit (Guest pays us our commission; pays the provider the rest), the deposit is the commission.
Commission Statuses
| Status | Meaning |
|---|---|
| Pending | The service is confirmed, and the commission hasn't been settled yet. |
| Settled | The commission has been paid. The settlement reference and date are recorded. |
| Reversed | The service was cancelled while the commission was pending. The record is kept for the audit trail. |
Viewing Commissions
The Commissions page has four tiles at the top:
- Total Gross: the total service amount in the current view.
- Total Commission: the total commission in the current view.
- Pending: how many commissions are waiting to be settled.
- Settled: how many have been settled.
Below them, filter by From Date, To Date, Provider, and Status (Pending, Settled, or Reversed). The table lists each commission with its service, provider, the concierge who confirmed it, gross amount, commission, status, and settlement date.
Settling a Commission
When a provider pays you:
- Open Concierge Commissions.
- Filter by the Provider and the Pending status.
- Click Settle on the commission being paid.
- Enter the Settlement Reference, for example a wire transfer number. It's required.
- Click Confirm Settlement.
The commission moves to Settled with today's date. Commissions are settled one at a time, so each payment keeps its own reference.
Setting a Provider's Default Commission
- Open Providers and click the provider.
- Set the commission type and amount.
- Save.
The rule applies to every service from this provider unless the catalog entry sets its own. See Service Providers.
Common Questions
What happens to a commission if the service is cancelled? A pending commission changes to Reversed. It isn't deleted, so your history stays complete. A commission that was already settled stays Settled.
Can I track commissions in different currencies? Each commission is in the same currency as the service's price.
Can a concierge settle a commission? No. Only property managers and admins see Settle.
Related
- Concierge Overview: the whole concierge module.
- Service Providers: managing provider relationships.
- Trip Services: managing guest service requests and catalog commission rules.
- Agent Commissions: commission your team earns on bookings.