Commission Tracking

When your concierge team books activities and services for guests, commissions are earned from service providers. Argonautas tracks every commission from the moment a service is confirmed through settlement.

Who manages commissions: Commission tracking and settlement are handled by property managers and admins. In the concierge portal, the Commissions sidebar item currently shows a "Coming soon" badge and is not yet clickable -- concierges cannot view or settle commissions at this time.

How Commissions Are Calculated

Commissions are a percentage of the service price paid by the guest:

Commission = Service Price × Commission Rate

Commission Rate Hierarchy

1. Per-service override -- If a commission rate is set on the specific TripServiceItem, it takes precedence.
2. Provider default -- If no per-service rate exists, the ServiceProvider's default commission rate is used.

This allows flexible arrangements: a standard 15% commission with a provider, but 20% for a specific premium tour.

Commission Statuses

Status	Meaning
Pending	Service is confirmed but the commission has not been settled yet
Settled	Commission has been paid. A payment reference and settlement date are recorded.
Reversed	Service was cancelled after confirmation. The commission record is reversed rather than deleted, preserving the audit trail.

Viewing Commissions

Navigate to Concierge > Commissions to see:

• A filterable list of all commission records.
• Summary cards showing: total pending, total settled this month, total reversed.
• Filter by provider, status, date range, or property.

Settling Commissions

When a provider pays their commissions:

1. Navigate to Concierge > Commissions.
2. Filter by the provider and status Pending.
3. Select the commissions being paid.
4. Click Mark as Settled.
5. Enter the settlement date and optional reference number.
6. Save.

Settled commissions move to the Settled status and appear in financial reports.

Commission Reports

The commission summary report shows:

• By provider -- Total commissions earned and settled per provider.
• By month -- Monthly commission trends.
• By service type -- Which service categories generate the most commission revenue.
• Outstanding -- Total unsettled commissions across all providers.

Access reports from Concierge > Commissions using the Reports tab.

Provider Commission Configuration

Set the default commission rate for a provider:

1. Navigate to Concierge > Providers (or Admin > Providers).
2. Open the provider.
3. Set the Default Commission percentage.
4. Save.

This rate applies to all services from this provider unless overridden on the individual service item.

Common Questions

What happens to commissions if a service is cancelled? If a commission record already exists (the service was confirmed), the commission status changes to Reversed. The record is not deleted, so your financial history remains complete.

Can I track commissions in different currencies? Commissions are calculated in the same currency as the service price.

Are commissions included in financial reports? Yes. Commission revenue appears in the financial analytics as a separate revenue stream.

Related

• Concierge Overview -- Full concierge module guide.
• Service Providers -- Managing provider relationships.
• Trip Services -- Managing guest service requests.