Your Schedule
The Schedule page shows when and where you are expected to work. You can see your shifts by week or by month, check which villa each shift is for, and request time off.
Overview
Your manager builds your schedule by assigning shifts: blocks of time tied to a villa or to general work. In the staff portal you can view your upcoming shifts and submit time-off requests, so there's no need to call or text your manager.
Viewing Your Schedule
Open Schedule from the bottom bar on a phone, from the top links on a desktop, or with View Schedule on Home. The page has three parts: the calendar, Upcoming Shifts, and My Time Off.
Week and Month Views
The calendar opens on Week. Tap Month to see the whole month, and Week to go back.
| View | Best for |
|---|---|
| Week | Seeing exactly what is on this week |
| Month | Planning ahead and spotting busy and quiet days |
Your shifts appear on the days they fall. Today is highlighted.
Moving Between Dates
- Arrows: move back or forward one week (Week view) or one month (Month view).
- Today: jump back to the current date.
Upcoming Shifts
Below the calendar, Upcoming Shifts lists every shift from today on, soonest first. Each row shows:
- Date
- Start and end time, for example 8:00 AM to 12:00 PM
- Villa, when the shift is tied to one
Shifts with no villa are general work, such as a team meeting, training, or a supply run.
Your next shifts also appear on Home. Today's shift sits in its own bar there, with the Clock In and Clock Out button.
Schedule Changes
When your manager adds, changes, or removes a shift, the change shows the next time you open the page. Check your schedule the evening before a workday to catch late changes. If a change clashes with your availability, contact your manager as soon as you can.
Requesting Time Off
You can request time off from the schedule page.
Submitting a Request
- Scroll to My Time Off below the calendar.
- Tap Request Time Off.
- Pick a Start Date and an End Date. Requests are for full days.
- Check the day count that appears under the dates.
- Add a Reason if you like. It is free text with no categories.
- Tap Submit Request.
Your manager sees the request in the Time Off tab of the scheduling page in the admin app.
Request Statuses
| Status | Meaning |
|---|---|
| Pending | Submitted and waiting for your manager |
| Approved | Your manager approved it, and those days are blocked on the schedule |
| Denied | Your manager couldn't approve it. Ask them why, or request other dates. |
| Cancelled | You cancelled the request before it was reviewed |
| PM Block | Your manager blocked the time off for you |
Viewing Your Requests
My Time Off lists your requests:
- Upcoming shows requests that haven't ended yet, with their status.
- Past Requests is folded. Tap it to see older requests.
- Pending requests have a Cancel button. Tap it to withdraw the request before your manager reviews it.
- Approved requests can't be cancelled from the portal. Contact your manager if your plans change.
Key Concepts
- Shift: A scheduled block of work time, optionally tied to a villa, with a start and an end time.
- General shift: A shift with no villa, used for meetings, training, or admin work.
- Time-off request: A request to your manager for full days off, with an optional reason.
- Clock in / clock out: Recording when you actually start and finish a shift. You do this from Home, not from the schedule page.
Common Questions
How far ahead can I see my schedule? You can see every shift your manager has scheduled. Use the arrows to look ahead.
Can I add my shifts to my personal calendar? Not from the staff portal. Check your schedule in the portal.
Can I swap shifts with another staff member? Not in the portal. Ask your manager, who can reassign shifts from the scheduling page.
How much notice do I need to give for time off? That depends on your team's policy. Ask as early as you can, since late requests in high season are harder to cover.
What happens to my tasks if my time off is approved? Your manager reassigns any tasks that fall during it. You don't need to do anything.
I don't see any shifts on my schedule. Is something wrong? Your manager may not have scheduled you yet for the dates you're viewing. Check with them if your schedule stays empty.
Related
- Staff Portal Guide: overview of the whole staff portal
- Your Tasks: viewing and completing your tasks